Terms & Conditions

All orders are hand produced.  Please note that delivery times are in business days.  We will do our best to get your order to you as soon as possible.  Please let us know if there is anything else we can do for you - if it can be done we will do it.

If there is anything else we should know about you or your order, please let us know by typing it into the special instructions box on the check out page.  

Customer-Provided Products

We prefer to provide the product that we embellish as we know that we are able to replace the item if damaged during processing.  On occasion our machine can malfunction and cause damage to a product.  We are not responsible for replacing customer-provided products should this occur.  In order to avoid this, we recommend that you purchase your items to be embellished from us.

Rush Orders

If you need your order quickly, you may be required to pay a rush charge.  Please note, each item is custom made for your order so it's not quite as simple as picking your item and packing it for shipment.

Payment

We accept major credit and debit cards (Visa, MasterCard, Discover and American Express) as well as cash and check if item is being picked up at one of our locations.

To Place an Order

Orders can be placed online or via email 24 hours a day 7 days a week.

Change to Order

We encourage you to double check your order before placing it, but understand that you may want to make a change after the fact. If you desire to make a change, you must notify us within 3 hours by either email or phone. After 6 hours we cannot guarantee your order can be changed as it has begun the customization process.

Order Cancellations

Order cancellations must be done within 6 hours after placing an order.

To ensure your order is processed as quickly as possible, your card will be charged the day you place your order. We will get your order started the following business day. If your order is canceled for any reason, be assured that we will initiate your refund within 24 hours. Please be aware your bank may take 5-10 business days to process the refund and credit your account.

Back orders & Discontinued Items

We try very hard to keep ample supplies of our products on hand, however every so often we find ourselves out of stock. We will make every effort to contact you if the product you ordered is temporarily out of stock or discontinued. In either case you can substitute another item of equal or lesser value or receive a full refund.

Pricing Policy

All prices, special offers and sale pricing appearing on the website are subject to change without prior notice. At Stitchilicious we are committed to providing our customer with the best quality product at the lowest prices. We do our best to maintain the low prices you are accustom to; however, there are things beyond our control that will cause periodic price increases. We do not offer price adjustments on purchases due to changes in special offers, sale items or increase in selling price.

Returns & Exchanges

We stand behind our products and the custom decoration that goes into each and every item. If we make a mistake with your order, we will replace your items immediately. Please review your design and the product size prior to ordering as each order is made individually to your specifications and cannot be resold. For this reason we cannot exchange or refund orders based on size discrepancy or errors made while creating your design. If we have made a mistake with your order please contact us within 7 days of receiving your order.

Stitchilicious is not responsible for any problems with orders that have been opened or left unattended after they are delivered. Please contact the carrier for delivery problems.